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Department of Corrections Office of Health Services Contract Monitoring Report, FL, Wakulla Correctional Institution Annex December through February 2019, 2019
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Contract Monitoring Report
Wakulla Annex
April 2019
Page 3
Department of Corrections
Office of Health Services
Contract Monitoring Report
Date of Report: April 19, 2019
Period Reviewed: December 1, 2018 through February 28, 2019
Institution: Wakulla Correctional Institution - Annex
Contractor: Centurion of Florida, LLC Contract Number: C2930
Report Number A1-04/19
Monitoring Type:
Annual Performance Outcomes, Measures, and Standards
Monitoring
Semi-Annual Performance Outcomes, Measures, and Standards
Monitoring
Ad Hoc Monitoring
Monitoring Dates: April 2- April 10, 2019. (Dental Review 3/11/Pharmacy Review 3/25)
Monitoring Team Members
Monica Crutchfield Team Leader
Joanne Richburg, RN Clinical Nursing Monitor
Ryan Wiggan, RN Clinical Nursing Monitor
Michelle Kimutis, Pharm D Clinical Pharmacy Monitor
Gregory Becker Clinical Dental Monitor
Background:
The Department conducted contract monitoring in accordance with criteria outlined in the Office of Health Services Monitoring Plan. This monitoring included the following components:
X desk review of records related to service delivery (including documents and databases)
X on-site review of records maintained by the Contractor
X interviews with Contractor and/or Department staff
X review of grievances filed by inmates regarding Contractor’s service delivery
____ review of monitoring, audits, investigations, reviews, evaluations, or other actions by external agencies (e.g., Correctional Medical Authority, American Correctional Association and/or National Commission on Correctional Health Care, Department of Health, etc.).
____ Other (explain: ___________________________________________________
________________________________________________________________
________________________________________________________________
The monitoring was conducted utilizing random sampling methodology and a standard instrument that was adopted specifically for this contract.
Summary of Findings:
During the monitoring review, the team identified the following findings.
Performance Measures
A total of 124 performance measures were applicable for this monitoring review. We found that 22 performance measures reviewed did not meet the required standard in the contract. See attachment A for a detailed list of these 22 measures. A list of all 124 measures reviewed is provided in attachment B.
Required Contractor Corrective Action:
Monitoring Performance Outcomes and Standards
If the Department determines the Contractor has failed a Performance Outcome and
Standard that results in financial consequences, the Contractor will be sent a formal Contract communication in accordance with Section II., O., Communications.
The Contractor will be provided with information-specific to any such non-compliance, in order to adequately investigate the issue. The Contractor will be given ten (10) days, to create and implement a corrective action plan.
Corrective action shall be completed per the requirements in Section II, W. of the contract. The Department reserves the right to assess financial consequences it is entitled to under law and/or termination of this Contract.
Monitoring Other Contract Requirements:
The Department’s Contract Monitor or designee will provide a written monitoring report to the Contractor within three (3) weeks of a monitoring visit. Within ten (10) days of receipt of the Department’s written monitoring report (which may be transmitted by e-mail), the Contractor shall provide a formal Corrective Action Plan (CAP) to the Contract Manager (e-mail acceptable) in response to all noted deficiencies to include responsible individuals and required time frames for achieving compliance in accordance with the requirements in Section II, W. of the contract.
The Department reserves the right for any Department staff to make scheduled or unscheduled, announced or unannounced monitoring visits.
Laura Carter
Contract Manager
