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Department of Corrections Office of Health Services Contract Monitoring Report, FL, FWRC July through September 2020, 2020
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Contract Monitoring Report
FWRC
November 20, 2020
Page 2
Department of Corrections
Office of Health Services
Contract Monitoring Report
Date of Report: November 16, 2020
Period Reviewed: July 1 through September 30, 2020
Institution: FWRC
Contractor: Centurion of Florida, LLC Contract Number: C2930
Report Number FWRC-A2-MM/20
Monitoring Type:
Annual Performance Outcomes, Measures, and Standards Monitoring
Semi-Annual Performance Outcomes, Measures, and Standards Monitoring
Ad Hoc Monitoring
Monitoring Dates: October 20, 2020
Monitoring Team Members
Bob Wisneski Team Leader
Jana Watson, RN Clinical Nursing Monitor
Angelia Henderson, RN Clinical Nursing Monitor
Michelle Kimutis, PharmD Clinical Pharmacy Monitor
Sally D’Marie, Phd Clinical Mental Health Monitor
Background:
The Department conducted contract monitoring in accordance with criteria outlined in the Office of Health Services Monitoring Plan. This monitoring included the following components:
X desk review of records related to service delivery (including documents and databases)
X on-site review of records maintained by the Contractor
X interviews with Contractor and/or Department staff
X review of grievances filed by inmates regarding Contractor’s service delivery
____ review of monitoring, audits, investigations, reviews, evaluations, or other actions by external agencies (e.g., Correctional Medical Authority, American Correctional Association and/or National Commission on Correctional Health Care, Department of Health, etc.).
____ Other (explain: ___________________________________________________
________________________________________________________________
________________________________________________________________
The monitoring was conducted utilizing random sampling methodology and a standard instrument that was adopted specifically for this contract.
Summary of Findings:
During the monitoring review, the team identified the following findings.
Performance Measures
A total of 47 performance measures were applicable for this monitoring review. We found that 20 performance measures reviewed did not meet the required standard in the contract. See attachment A for a detailed list of these 20 measures. A list of all 47 measures reviewed is provided in attachment B.
The findings of PM-020 and PM-021 show that the facility completed all steps in processing the consults, however, due to the pandemic, specialists were non-responsive in scheduling. These findings will not require a CAP and financial consequences will not be assessed
Required Contractor Corrective Action:
In accordance with the Contract Monitoring Plan, the Corrective Action Plan (CAP) should be submitted 10 days following the receipt of the final monitoring report.
The CAP closure is expected within 90 calendar days from the date-of-receipt of a written monitoring report. For all other Corrective Action Plan requirements, see Section II., W. of the contract.
A CAP folder should be maintained at the institution to track progress and keep closure records. Supporting documentation of training should include: training attendance sign-in sheets, name of the trainer, documents used for the training, and any documentation from medical records to document that the training corrected the issue or finding.
Laura Carter
Chief of Health Services Administration
